> For the complete documentation index, see [llms.txt](https://blogs.labii.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://blogs.labii.com/news/meet-emily-labiis-new-ai-phone-assistant-is-ready-to-help.md).

# Meet Emily: Labii’s New AI Phone Assistant Is Ready to Help

At Labii, we are always looking for new ways to improve customer experience and make it easier for researchers and organizations to connect with us. Today, we are excited to introduce Emily, Labii’s new AI Phone Assistant.

Starting today, when you call the Labii office at 650-275-2928, you may be greeted by Emily.

<figure><img src="/files/9kTrI9dPemRXD1PExARy" alt=""><figcaption></figcaption></figure>

### What Can Emily Do?

Emily is designed to provide a faster and more responsive experience for our customers. Whether you are a new visitor exploring Labii or an existing customer seeking assistance, Emily is ready to help.

Emily can:

* Answer incoming phone calls 24/7.
* Introduce Labii and our products and services.
* Answer common questions about Labii.
* Collect important information such as your name, organization, contact details, and areas of interest.
* Capture support requests and sales inquiries.
* Help ensure that no customer call goes unanswered, even outside of business hours.

### Why Did We Build Emily?

As Labii continues to grow, we want to make sure every customer receives prompt attention. Traditional voicemail systems often result in delayed responses and limited information.

Emily provides a more interactive experience by engaging in natural conversations and gathering the information our team needs to follow up effectively. This allows our team to better understand customer needs before reaching out, resulting in more productive conversations and faster support.

### Available Anytime You Need Us

Research doesn’t stop at 5 PM, and neither does Emily. Whether you call during business hours, in the evening, or on weekends, Emily is available to assist you.

Of course, our human team is still here. Emily works alongside the Labii team to ensure that your questions, support requests, and product inquiries are captured and routed appropriately.

### Give Emily a Call

We invite you to experience Labii’s new AI Phone Assistant for yourself.

📞 Call us at 650-275-2928 and say hello to Emily!

We look forward to hearing from you.