2018-06-21 Support Ticket At Labii ELN & LIMS


Labii ELN & LIMS is a sophisticated and comprehensive system designed for professionals. We have developed tools to streamline the assistance process. We will assist you whenever you need and provide you with high-level customer support services, including fast response times, fast resolutions, and friendly customer service.

Support tickets are used by Labii to interact with customers. It allows us to create, update, and hopefully resolve any issues you may have. Please submit a support ticket under Support -> Tickets, and we will respond within 24 hours. For ticket content, a rich text editor is available, and images can be inserted to better illustrate issues.

Every ticket can be tracked with four different statuses:

  • Open: A ticket has just been created and Labii Support will handle it

  • Pending Labii Action: We reviewed the ticket, and the Labii team is in the process of fixing it. You will be notified once it is resolved.

  • Pending Customer Action: You have been notified that the issue has been resolved and we are waiting for your confirmation. Alternatively, the ticket may require you to provide additional information.

  • Closed: The issue has been resolved.

Learn more at https://docs.labii.com/eln-and-lims/support/tickets.

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