# 2018-06-21 Support Ticket At Labii ELN & LIMS

[Labii ELN & LIMS](https://www.labii.com/) is a sophisticated and comprehensive system designed for professionals. We have developed tools to streamline the assistance process. We will assist you whenever you need and provide you with high-level customer support services, including fast response times, fast resolutions, and friendly customer service.

<figure><img src="https://www.labii.com/media/docs/tickets-add.png" alt=""><figcaption></figcaption></figure>

Support tickets are used by [Labii](https://www.labii.com/) to interact with customers. It allows us to create, update, and hopefully resolve any issues you may have. Please submit a support ticket under Support -> Tickets, and we will respond within 24 hours. For ticket content, a rich text editor is available, and images can be inserted to better illustrate issues.&#x20;

Every ticket can be tracked with four different statuses:

* <mark style="color:red;background-color:red;">**Open**</mark>: A ticket has just been created and Labii Support will handle it
* <mark style="background-color:blue;">**Pending Labii Action**</mark>: We reviewed the ticket, and the Labii team is in the process of fixing it. You will be notified once it is resolved.
* <mark style="background-color:orange;">**Pending Customer Action**</mark>: You have been notified that the issue has been resolved and we are waiting for your confirmation. Alternatively, the ticket may require you to provide additional information.
* <mark style="background-color:green;">**Closed**</mark>: The issue has been resolved.

Learn more at <https://docs.labii.com/eln-and-lims/support/tickets>.