# 2021-05-30 Tickets, Forum, And Requests Were Added To Labii Support Center

The [Labii](https://www.labii.com/) support team is knowledgeable, courteous, and always ready to lend a helping hand to help you with Labii [Electronic Lab Notebook (ELN)](https://www.labii.com/electronic-lab-notebook) and Laboratory Information Management System (LIMS). To further streamline your experience with our support team, Labii just released a minor version (v5.07) to support the Tickets, Forum, and Requests.

[Labii ELN & LIMS](https://www.labii.com/) is a sophisticated and comprehensive system for professionals. We have developed a set of toolsets to streamline the process of getting assistance. We will be happy to assist whenever you need and provide you a [high level of customer support services](https://www.labii.com/support): **quick response times, fast resolutions, and friendly customer service.**

## [**Tickets**](https://docs.labii.com/eln-and-lims/support#tickets)

Create a ticket to resolve a specific question with your Labii representatives. The new ticketing system enables you to track each ticket, discuss your issues, and rate the services you received. Learn more about the tickets at <https://docs.labii.com/eln-and-lims/support/tickets>&#x20;

<figure><img src="https://www.labii.com/media/blogs/2021-05-30/labii-tickets.png" alt=""><figcaption></figcaption></figure>

## [**Forum**](https://docs.labii.com/eln-and-lims/support#forum)

A [Labii Forum](https://www.labii.com/forum) has been developed for those users who did not purchase [Labii](https://www.labii.com/) support plan to receive help from the public. Labii representatives will be active to provide answers as well. Learn more about the forum at <https://www.labii.com/forum>&#x20;

<figure><img src="https://www.labii.com/media/blogs/2021-05-30/labii-forum.png" alt=""><figcaption></figcaption></figure>

## [**Requests**](https://docs.labii.com/eln-and-lims/support#requests)

Do you desperately need a function but you could not find it in [Labii](https://www.labii.com/). Submit a request to ask for it or provide recommendations to improve current features. We will make it happen. Learn more about the requests at <https://www.labii.com/requests>&#x20;

<figure><img src="https://www.labii.com/media/blogs/2021-05-30/labii-requests.png" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://blogs.labii.com/feature-updates/2021-05-30-tickets-forum-and-requests-were-added-to-labii-support-center.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.