# 2021-05-30 Tickets, Forum, And Requests Were Added To Labii Support Center

The [Labii](https://www.labii.com/) support team is knowledgeable, courteous, and always ready to lend a helping hand to help you with Labii [Electronic Lab Notebook (ELN)](https://www.labii.com/electronic-lab-notebook) and Laboratory Information Management System (LIMS). To further streamline your experience with our support team, Labii just released a minor version (v5.07) to support the Tickets, Forum, and Requests.

[Labii ELN & LIMS](https://www.labii.com/) is a sophisticated and comprehensive system for professionals. We have developed a set of toolsets to streamline the process of getting assistance. We will be happy to assist whenever you need and provide you a [high level of customer support services](https://www.labii.com/support): **quick response times, fast resolutions, and friendly customer service.**

## [**Tickets**](https://docs.labii.com/eln-and-lims/support#tickets)

Create a ticket to resolve a specific question with your Labii representatives. The new ticketing system enables you to track each ticket, discuss your issues, and rate the services you received. Learn more about the tickets at <https://docs.labii.com/eln-and-lims/support/tickets>&#x20;

<figure><img src="https://www.labii.com/media/blogs/2021-05-30/labii-tickets.png" alt=""><figcaption></figcaption></figure>

## [**Forum**](https://docs.labii.com/eln-and-lims/support#forum)

A [Labii Forum](https://www.labii.com/forum) has been developed for those users who did not purchase [Labii](https://www.labii.com/) support plan to receive help from the public. Labii representatives will be active to provide answers as well. Learn more about the forum at <https://www.labii.com/forum>&#x20;

<figure><img src="https://www.labii.com/media/blogs/2021-05-30/labii-forum.png" alt=""><figcaption></figcaption></figure>

## [**Requests**](https://docs.labii.com/eln-and-lims/support#requests)

Do you desperately need a function but you could not find it in [Labii](https://www.labii.com/). Submit a request to ask for it or provide recommendations to improve current features. We will make it happen. Learn more about the requests at <https://www.labii.com/requests>&#x20;

<figure><img src="https://www.labii.com/media/blogs/2021-05-30/labii-requests.png" alt=""><figcaption></figcaption></figure>